Wednesday, March 13


6:00am - 7:00am | Networking Walk


Fitness Business Podcast #FBPFamily Meet Up

Chantal Brodrick, Fitness Business Coach, Active Management, and Host, The Fitness Business Podcast, AUSTRALIA

Sponsored by The Fitness Business Podcast

7:30am - 8:30am | “Making Connections” Orientation


Learn how to navigate way through IHRSA 2019. This session will help you establish your game plan for success, meet like-minded attendees, and make the most of your experience!

9:00am - 10:15am | Education Sessions


The Challenge of Change

Jan Spaticchia, Chairman & CEO, énergie Group, UNITED KINGDOM

Leadership Track ]


This Is a Service Business - Are You Serving?

Mark Miller, COO, Merritt Clubs

Maria Miller, Regional Manager, Merritt Clubs

[ Member Retention Track ]


From Club Door to Gym Floor: Blueprint to Increase Personal Training Revenue

Michael Cunico, National Fitness Manager, Fitness First Australia, AUSTRALIA

[ Personal Training Track ]


The Next Generation Sales Process

Scott Gillespie, President, Saco Sport & Fitness

[ Sales & Marketing Track ]


The 5 Drivers of Competitive Advantage for Health Club Business Models

Bryan O’Rourke, CEO, Integerus, LLC and CSO, Gold’s Gym of Houston

Strategy & Finance Track ]


Chatbots, Artificial Intelligence and Virtual Reality: Essentials For Your Business!

Fred Hoffman, M.Ed., Owner, Fitness Resources, FRANCE

[ Technology Track ]


Keeping Kids Active: Steps to Creating Youth Programs

Amanda Brown, Youth Director, Newtown Athletic Club

[ Wellness & Community Programming Track ]

10:30am - 12:00pm | Keynote Session & Award Presentation


Future Customer 2020

Chris Riddell, Digital Technology Expert, and Futurist

Sponsored by Myzone

[ Leadership TrackStrategy & Finance Track, Technology Track ]


1:00pm - 3:00pm | 10th Annual Women's Leadership Summit

Sponsored by Club Automation

1:30pm - 2:45pm | Education Sessions


Several IHRSA 2019 sponsors are offering presentations to share their story, provide industry insights and further educate participants. These interactive sessions will provide participants with pertinent information to continue a dialogue with the sponsors during the Trade Show.


Keeping Members Inspired and Accountable with Wellness Programming

Moderated by Cedric Bryant, Ph.D., FACSM, Chief Science Officer, American Council on Exercise

Greg Degnan, M.D., Medical Director, ACAC Fitness and Wellness

Sponsored by American Council on Exercise

[ Wellness & Community Programming Track, Supplier Seminar ]


Mind-Body Training: Are You Capitalizing on this Hot Trend?

Panel Discussion Moderated by Chanin Cook, Director, Marketing, Balanced Body

Sponsored by Balanced Body

[ Fitness Programming TrackSupplier Seminar ]


Reimagining Club Memberships with Artificial Intelligence

Delphine Carter, Director of Partnerships, Daxko

Sponsored by Club Automation

Sales & Marketing Track, Technology Track, Supplier Seminar ]


Strategies from Industry Leaders: Why Recovery is Vital for Successful Health Clubs

Panel discussion moderated by Allison Flatley, Industry Consultant

Sponsored by HydroMassage

Equipment TrackSupplier Seminar ]


Winning the Fitness Industry: Lessons from 50 Years of Club Management

Phillip Mills, Managing Director, Les Mills International

Sponsored by Les Mills International

Leadership TrackSupplier Seminar ]


Search, Social, Mobile: How to Make Your Business Shine Online

Amanda Patterson, Vice President of Corporate and Brand Marketing, MINDBODY

Sponsored by MINDBODY

[ Sales & Marketing Track, Technology Track, Supplier Seminar ]


Differentiation 101: Finding Success by Going Green in a Crowded Fitness Market

Sponsored by SportsArt

Equipment TrackSupplier Seminar ]


Why Member Engagement is the Only Metric that Matters (and How Technology is the Key that Unlocks It)

Sharad Mohan, Founder & CEO, Trainerize

Sponsored by Trainerize

Member Retention Track, Technology Track, Supplier Seminar ]


3:15pm - 4:15pm | Education Sessions


Leading by Design, Not by Default

Brent Darden, CEO, Brent Darden Consulting

Leadership Track ]


Legal Issues Impacting the Fitness Workplace

Franklin Wolf, J.D., Attorney, Fisher Phillips

[ Legal Track ]


Member On-boarding Strategies to Drive Revenue & Retention

Aaron Moore, J.D., Director of Operations, VIDA Fitness

Member Retention Track ]


Creating Value Focused Coaches: Converting Small Group Training Prospects to Clients

Sheldon McBee, Personal Training Director, Universal Athletic Club

Personal Training Track ]


What You Don’t Know Can Hurt: How Interviews, Secret Shopping & Buyer Personas are the Backbone of Health Club Success

Meredith DeAngelis, CMO, Village Health Clubs & Spas

Jay Feitlinger, Founder & CEO, StringCan Interactive

Sales & Marketing Track ]


Performance Management Best Practices and Handling Terminations to Reduce Risk

Meredith DePersia, SPHR, Vice President of Human Resources, Active Wellness

[ Staffing TrackLeadership Track ]


Club Business Metrics: The Importance of Data Analytics in Understanding Key Performance Indicators

Timothy Bainton, Founder, Blue Chip Sports Management

Strategy & Finance Track, Technology Track ]


Leading the Way Towards a Culture of Exercise for ALL

Moderated by Catherine Carty, UNESCO Chair in Inclusive PE, Sport, Fitness & Recreation, IRELAND

Kilian Fisher, International Public Policy Advisor, IHRSA, IRELAND

[ Wellness & Community Programming Track ]

3:15pm - 4:15pm | Networking Roundtable


Generating Increased Ancillary Revenue

Moderated by Kevin McHugh, COO, The Atlantic Club, Inc.

NOTE: This session will have limited seating to ensure full interaction between the moderator and all participants.

Fitness Programming Track ]

3:15pm - 4:15pm | Fireside Chat


Innovate to Renovate: Top Design Trends in Club Design

Facilitated by Rudy Fabiano, AIA, Principal, Fabiano Designs

NOTE: This session will have limited seating to ensure full interaction between the moderator and all participants.

Facilities Track ]

4:45pm - 5:30pm | Education Sessions


Elevate, Celebrate and Motivate: Redefining Group Fitness Success

Doris Thews, ACE, AFAA, Vice President of Group Fitness, Team Training and Innovation, VASA Fitness

Fitness Programming Track ]


A 90 Day Journey: On-boarding for Long-Term Retention

Lisa Gorsline, President & General Manager, Corpus Christi Athletic Club

Member Retention Track ]


A New Approach in Fitness Sales

Daniel Maia, Expansion & Sales Director, Solinca, PORTUGAL

Sales & Marketing Track ]


Welcome Desk Bootcamp: On-boarding and Engaging Your Front-line Staff

Marisa Hoff, General Manager, Stevenson Fitness

Staffing Track ]


Finding the Blue Ocean: Differentiating Your Club from All the Others

Scott Wildeman, Sr. VP Fitness and Operations, World Health / Spa Lady, CANADA

Strategy & Finance Track ]


Digital Solutions for Analog Problems

Vladislav Khartukov, General Manager, Encore Fitness, RUSSIA

[ Technology Track ]


Boomers & Beyond: Embrace the Opportunity

Kristen Green, Executive General Manager, Aquafit, AUSTRALIA

[ Wellness & Community Programming Track ]

4:45pm - 5:30pm | Networking Roundtable


Differentiating Your Club by Improving the Fitness - Wellness - Medical Continuum

Moderated by Michele Wong, Vice President of Operations, Active Wellness

NOTE: This session will have limited seating to ensure full interaction between the moderator and all participants.

Wellness & Community Programming TrackFitness Programming Track ]

4:45pm - 5:30pm | Fireside Chat


Implementing Ideal Pay Practices

Guillermo Escobedo, Principal, Jackson Lewis P.C.

NOTE: This session will have limited seating to ensure full interaction between the facilitator and all participants.

Legal TrackStaffing Track ]

4:45pm - 6:00pm | 22nd Annual IHRSA ILC Summit — A Gathering of Global Leaders


For Industry Leadership Council Members and invited guests. To become involved, email Meredith Poppler at mpoppler@ihrsa.org

Sponsored by ABC Financial

6:00pm - 7:30pm | ILC Summit Reception


Industry Leadership Council (ILC) Members and invited guests

7:30pm - 9:30pm | Opening Welcome Reception


Join your colleagues from around the world to network and celebrate the energy and excitement of the industry!

Sponsored by MINDBODY


"Simple: 'You must go ... if you want to grow!' To go is a must ... to leave the competition in the dust"

– Freddy Reyes, World Fitness Centers - San Juan, Puerto Rico


Download the IHRSA 2019 Brochure Today!

Get a jump-start on learning about the exciting IHRSA 2019 education sessions, networking events, and Trade Show details.